All You Need
To Know
Shipping
Policy
SHIPPING ORDERS
Orders will be shipped within 2 to 3 business days for Peninsular Malaysia and 3 to 5 business days for East Malaysia, of when the completed order is received and payment is processed, unless you are notified at the time order is placed or receive an email notice, that an item is on “delayed shipping” status.
Note: This does not apply to pre-orders or items that are marketed online as backordered.
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DELIVERY ADDRESS
A complete and correct delivery address is essential. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. An additional fee may apply if an address change is made while the package is en route. You must include a daytime telephone number for all orders.
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SHIPPING FEES
All Shipping is subjected to a shipping fee and included in the online price. The shipping fee DOES NOT include any imported tax/duties. All import tax/duties are to be borne by the customer.
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SHIPPING OPTIONS
To offer you the best possible price and service we strive to work with reputable and reliable delivery agency to handle our deliveries. All orders require a signature for delivery as well as a valid daytime phone number where you can be reached.
DELIVERY TIMES
You will get an expected delivery date for each shipping option during checkout within the next 2 to 3 business days for Peninsular Malaysia and 3 to 5 business days for East Malaysia if order before 12 pm.
STANDARD SHIPPING
Products shipped via standard service are normally delivered between 2 to 3 business days for Peninsular Malaysia and 3 to 5 business days for East Malaysia after shipment.
Refund & Exchange
RETURN ASSISTANCE
To return an item, please email xchangegadgetcompany@gmail.com. Any return prior before mutual agreement between customer and Xchange Gadget, Xchange Gadget reserves all rights to keep the return items, ignoring customer any assumptions claims.
EXCHANGES AND REFUNDS
You have the option of exchanging the item(s) or receiving a refund for the full amount of the original purchase price within 7 days of receiving the purchased items. Refunds on returned items will be issued in the matching payment form as tendered at the time of purchase, excluding shipping charges. If payment was made by credit card, once we receive the product, we will arrange for credit back into your account. Please allow 7-10 business days for a credit to appear on your credit card statement.
CONDITIONS
Please carefully read conditions below. If conditions are not met, Xchange Gadget reserves the right to refuse the return or to charge a restocking fee of up to 40%.
Please note that Xchange Gadget does not permit the return of or offer refunds for the following products:
Product that was purchased and exceed the 7 days returned window (prior to mutual agreement).
Product not in their original full packaging with supplied accessories.
Product that is custom configured to your specifications, including personalised products.
HOW TO RETURN OR EXCHANGE AN ITEM
To return an item you’ll need to email xchangegadgetcompany@gmail.com. Xchange Gadget will not accept returns without prior mutual agreement between customer and Xchange Gadget. If you have problems or questions, email Xchange Gadget at xchangegadgetcompany@gmail.com.
RETURNING OR EXCHANGING REQUIREMENTS
All returned or exchanged items must be in new condition, in their original box, and must include all packing material, manuals, documentation, and accessories. The value of any missing items will be deducted from the credit amount of a return. For exchanges, we will exchange only what the customer returns.
Faulty items may be repaired or exchanged at our discretion for the equivalent model.
Any merchandise missing the original Universal Product Code (UPC) cannot be returned.
Note: M2Life recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Xchange Gadget or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
Warranty
PRODUCT WARRANTY TERMS
All products sold via xchangegadgetcompany@gmail.com carry the standard warranty offered by the local authorised distributers of the Brand Owners. As such, warranty coverage of products may differs between countries.
WARRANTY SERVICE
All after sales service will need to go back to the Service Centre of the local distributor, unless otherwise stated. moretolifemy.com will include the warranty coverage period and Service Centre details at the product page whenever applicable.
WHAT ISN’T COVERED
The warranty will not cover product failure because you broke it (any defect or malfunction that is caused as a result of misuse, failure to follow operating instructions, abuse, or use with improper or faulty equipment). It doesn’t cover incidental damages. Also, the warranty isn’t any good after you open any product that isn’t intended to be opened – please don’t try and fix anything yourself.
If you have problems or questions,email us at xchangegadgetcompany@gmail.com.